Privacy notice

Who is responsible

AMCWEY LTD, trading as Sorvana Equipment, is responsible for personal information received through our business inquiries. Our registered details appear below. Contact inquiries@sorvanaequipment.com with a privacy inquiry.

Information you give us

When you contact us, we may receive your name, business contact details, company name, equipment requirements and any information or photographs you choose to include. Please do not send patient records, personal medical information or other sensitive information that is not needed for an equipment inquiry.

How we use it

We use inquiry information to respond, understand your requirements, explore equipment options, prepare quotations and maintain relevant business correspondence. Our lawful basis is our legitimate interest in handling business inquiries and operating the service. Where we take steps at your request towards a contract with you personally, or carry out that contract, we may also rely on contractual necessity. We may retain information where a legal obligation requires it.

Who receives it

Our email and website service providers may process information to deliver and protect those services. Where needed to progress an inquiry or transaction, relevant details may be shared with an equipment supplier, buyer, inspection provider or transport provider. We limit this to what is appropriate for the purpose and explain any proposed introduction where relevant. We do not sell personal information.

International inquiries

Equipment inquiries can involve organisations outside the UK. Before transferring personal information internationally, we assess what needs to be shared and any applicable transfer safeguards. You can ask us for more information about the recipients and arrangements relevant to your inquiry.

Website information and cookies

We do not use advertising or tracking cookies on this website. Our hosting provider may process technical information, including IP addresses and request logs, to serve the website, maintain security and diagnose faults. Clicking an email link opens your email application; a message is only sent when you choose to send it.

How long we keep information

We keep personal information only for as long as needed for the inquiry, any resulting transaction and applicable record-keeping obligations. Retention depends on the nature of the inquiry, whether it becomes an ongoing relationship, and whether records are needed to establish or defend a legal claim. We review information and delete or anonymise it when it is no longer needed.

Your rights

Depending on the circumstances, you can ask for access to your information, correction, deletion, restriction of use or transfer of information, and you can object to processing based on legitimate interests. Contact us at the email address above. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this notice

We may update this notice when our services or the way we handle information changes. The date at the top shows the latest revision.